Tenant FAQ's

We screen tenant’s credit, rent history, eviction history, and criminal background checks as permitted by law, as well as well as current job status and ability to pay. We require that tenant(s) make 3 times the rent amount to qualify for the property and meet a minimum credit score of 675.

We can’t share the tenants credit report, but we can discuss if the credit report meets criteria and job information with Owners.

Every situation is different, but we do try to work with tenants for a move in date to be no longer than 2 weeks from application.

We have a minimum approved amount with Owners of $400. When we receive a workorder we’ll email to notify the Owner of the repair if it is under this amount, and if over this amount we’ll email with an estimate for Owner approval before scheduling the work - unless the work is an emergency repair. In the case of emergency repairs, we have the work completed within 24 hours and we’ll notify you immediately the work is underway, and provide you an estimate of the work and progress throughout the repair. ​

In many cases yes, Owners can do work on their home. In an emergency situation we may need to schedule with an outside vendor, but we will include you in the conversation and progress of the work.

Yes, we can help! This can sometimes help get the property on the market sooner, as we have vendors and contractors standing by and ready to go.

We pay Owners on the 6th of each month, unless the 8th falls on a weekend. In that case, we’ll pay Owners the Monday following the 8th. ​

We work with the tenant and our many rent assistance programs to aid them in paying their rent. If a tenant doesn’t pay rent, we will work with a servicer to get the proper notice drafted and served to the tenant for payment, as required by law. If a tenant doesn’t pay rent, we will work with a servicer to get the proper notice drafted and served to the tenant for payment, as required by law.