Meet Our Team

Eric Poll

Partner / Real Estate Expert

Eric’s approach to property management comes down to one thing: do it the right way, not just the fastest way. It’s a lesson he learned on his paper route at just ten years old, when taking a few extra steps to each doorstep went a long way for the people on the other side.

That same mindset guided his start in property management. What began as lending a hand with one building soon turned into managing several apartments and restaurants across Capitol Hill. Now, with over 15 years of experience, Eric leads the SRM team with calm confidence grounded in a deep understanding of the industry and the city he calls home.

Lynn Robertson

Designated Broker / Real Estate Expert

For Lynn, real estate has always been about people. That understanding started on her childhood paper route—something of a shared beginning among SRM’s leadership—where a simple act of kindness turned a “no” into a conversation and showed her how far a little empathy can go. That insight has guided more than thirty years in real estate.

As the Designated Broker licensed in both Washington and California, Lynn’s experience spans residential and commercial real estate, sales, leasing, property management, investment counseling, and consulting. Her work has earned plenty of recognition over the years, but for Lynn, the real reward is helping people find a place that feels like home.

Ashley Rodriguez

Director of Operations

For Ashley, great teams make great properties. Drawing on 17 years in hospitality and a decade in property management, she’s built a career around leading from within and creating systems that support people, strengthen communication, and deliver results.

As Director of Operations, she brings that same balance of structure and care to everything she does, whether that’s streamlining workflows, guiding property managers, or helping owners make informed, data-driven decisions about their portfolios. Her steady leadership keeps communication clear, compliance tight, and every property performing at its best—all while making sure the people behind those properties feel supported every step of the way.

Tiffany Willits

Office Manager / Real Estate Agent

Tiffany is often the first voice clients hear and the person who makes sure everything that follows goes smoothly. With five years in real estate and over a decade in customer service, she’s known for keeping details straight, communication open, and people at ease.

At Seattle Rental Management, she bridges the day-to-day with the big picture as she coordinates with owners, tenants, and teams to keep every process running seamlessly. Whether she’s answering a late call, double-checking a lease, or finding a fix before anyone asks, Tiffany approaches every task with a can-do attitude and an unwavering drive to get things right.

Lorrain Walker

Property Manager / Real Estate Agent

Ask anyone who’s worked with Lorrain, and they’ll tell you she has a knack for bringing people together. With a decade in customer service and a background in real estate, she’s learned that good property management means caring for both sides of every lease. Owners know her as reliable and proactive—the kind of manager who keeps them informed without ever needing to be asked. Tenants know her as approachable and attentive, always quick to listen and follow through. No matter what the day throws her way, Lorrain leads with warmth, patience, and the kind of steady care that makes people feel right at home.

Chanel Drago

Director of Short Term Rentals

Chanel is a Pacific Northwest native with a passion for real estate, design, and hospitality. With over $45M in sales as a top-producing realtor and years of experience in real estate investing, Chanel combines expertise with a personal touch to create seamless, memorable stays.

From her early days helping her parents flip houses to curating spaces today, Chanel’s meticulous attention to detail ensures every property feels like home. She thoughtfully designs each step of the experience—from the first impression at the door to the little touches that make a space stand out.

As founder of Moment Vacations, Chanel’s business acumen and deep understanding of the short-term rental market allow her to help homeowners maximize their property’s potential. She takes pride in creating spaces that are not only welcoming but also profitable, offering owners peace of mind and guests an unforgettable stay.

Tia Bocock

Bookkeeper / Real Estate Agent

Tia knows that behind every property is a story—and a spreadsheet that needs to add up. With a background in both commercial and residential real estate, she brings the same care to numbers that others bring to homes, managing every balance sheet with focus and precision. Her anti-procrastination attitude and healthy respect for a clean inbox means she’s quick to respond, diligent about follow-through, and never one to let a detail linger. It’s that consistency and care that have earned Tia a reputation as the steady hand owners and investors trust to keep things organized, accurate, and running just as they should.

Rob Smith

Property Manager

Born and raised in Seattle, Rob knows this city like few others. From co-owning local restaurants to years in customer service and sales, he’s built his career around connecting with the people and places that give our city its charm. That mix of local insight and hospitality experience now shapes the way he approaches property management. At SRM, he’s the one who keeps things moving—visiting properties, supporting the team, and solving problems before they turn into calls. Known for his quick communication and easy sense of humor, Rob has a way of putting people at ease and earning their trust.