Protecting Your Investment Around the Clock: 24 Hour Maintenance
Property emergencies rarely happen between 9 AM and 5 PM. A burst pipe at 2:00 AM or an electrical failure on a holiday weekend requires immediate, professional attention to mitigate damage and liability. Our 24 Hour Maintenance service is a critical component of professional property management, ensuring expert help is dispatched instantly for true emergencies, regardless of the time or day.
What Our 24-Hour Coverage Provides:
- Immediate Triage and Response: Our dedicated line is monitored 24/7/365 by trained staff who can quickly distinguish between a routine maintenance request and a genuine emergency (e.g., fire, flood, security breach). This triage ensures vendors are only dispatched when necessary, saving you unnecessary emergency fees.
- Damage Mitigation Focus: The primary goal of our after-hours response is damage control. By getting licensed plumbers, restoration crews, or electricians on-site within hours, we prevent small issues from becoming massive insurance claims, protecting the structural integrity and long-term value of your asset.
- Vetted Emergency Vendor Access: We maintain an on-call rotation of trusted, licensed, and insured emergency vendors who have proven they can respond quickly and professionally, guaranteeing quality work even under pressure.
- Tenant Safety and Satisfaction: Providing immediate help during an emergency is vital for tenant retention and fulfilling landlord obligations for habitability. Knowing they are covered around the clock offers significant peace of mind to your residents.
This service eliminates the need for you to be on call for middle-of-the-night tenant issues. We handle the stress, logistics, and repair coordination completely, offering you true hands-off property ownership with maximum protection.
FAQs For 24 Hour Repairs
The timing depends on the nature of the repair, but we’ll schedule the appointment asap once the request is submitted. Repairs are a top priority for us because we believe in treating your home the way we’d want our own to be cared for.
For emergencies, like a major leak or no heat in freezing weather, you can call the emergency maintenance number listed in your AppFolio tenant portal. Our team will respond promptly to address the issue. For non-urgent matters, you can submit a maintenance request through the portal, and we’ll take care of it as soon as possible.
To submit a maintenance request, just log in to your AppFolio tenant portal and head to the "Maintenance Request" section. Be as detailed as possible about the issue, and upload photos that will show the problem. For urgent issues, you can reach us right away using the emergency maintenance number in your portal.
For property owners, peace of mind often hinges on how maintenance is handled—and we take this responsibility seriously. We prioritize and escalate maintenance issues as needed to ensure swift resolution. Tenants have 24/7 access to submit maintenance requests through their portal or, for urgent situations, can reach us via an after-hours emergency hotline.